At Waterford Store, we’re passionate about connecting whisky and spirits enthusiasts with exceptional bottles from around the world. Below you’ll find answers to our most common queries about our products, delivery, and services.

About Our Products

What types of spirits do you specialize in?

We curate an exceptional selection of premium spirits including:

  • Rare single malt Scotch whiskies (including Bowmore, Macallan, and Lagavulin)
  • Cask strength and limited edition expressions
  • Spirits from closed distilleries (like Port Ellen)
  • Premium gins and liqueurs
  • Collector’s items and award-winning bottles
How do you ensure the quality of older vintages like your 47-Year-Old Loch Lomond?

Each rare bottle undergoes meticulous inspection before shipping. We use specialized temperature-controlled packaging for aged spirits and cask-strength whiskies to preserve their integrity during transit.

Do you offer gift options or collections?

Yes! Our GIFTS and COLLECTION sections feature curated selections perfect for connoisseurs. Many customers enjoy our GlenDronach verticals or gin miniatures collections for exploration.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. Your financial details are never stored on our systems.

Shipping & Delivery

Where do you ship?

We offer global delivery to most international destinations, excluding certain Asian and remote regions. Our team personally handles all export documentation for smooth customs clearance.

What are my shipping options?

We offer two premium services:

  1. Express Courier Service (£12.95): 10-15 day delivery via DHL/FedEx with real-time tracking (recommended for valuable Cask Treasures)
  2. Complimentary EMS Shipping: Free for orders over £50, 15-25 day delivery with full insurance (ideal for multi-bottle orders)
How is my order packaged?

Every shipment receives our signature care:

  • Discreet, unmarked boxes for collector’s items
  • Custom compartmentalization to prevent contact between bottles
  • Temperature control for cask-strength whiskies
  • Includes handwritten tasting notes and distillery history booklet

Returns & Concerns

What if my order arrives damaged or doesn’t meet expectations?

We offer a 15-day return policy. If your bottle doesn’t meet our stringent quality standards (extremely rare), we’ll arrange collection and issue a full refund. Please contact us immediately at [email protected].

Can I cancel or modify my order?

Orders can typically be modified within 24 hours of placement. Contact our team urgently at [email protected] or call +44

+000 000 000
during UK business hours.

Additional Services

Do you offer tasting notes or serving suggestions?

Yes! Every shipment includes our handwritten tasting notes. For specific inquiries about serving rare malts or pairing barware, our connoisseur team is always happy to advise.

Can you source specific rare bottles not listed?

Our Cask Treasures and Closed Distilleries selections often feature rare finds. For special requests, please contact our sourcing team.

Slàinte mhath,
The Waterford Store Team
24 Broad St, Nottingham, GB NG4A 5HQ